Shipments & Returns
SHIPMENTS & RETURNS
Your Pack Shipment
Packages are generally dispatched within 2-3 days after receipt of payment and are shipped via courier company with tracking and drop-off without signature. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.
Our dear client, if your order total of 350 dirhams and more, then you get a bonus - free shipping throughout the United Arab Emirates. If your order is below 350 dirhams, then delivery will cost 25 dirhams to all emirates except Western Region which will cost 35 dirhams. As for delivery to other countries, the calculation is done individually.
If you have not opened the jar with the product and decided to make a refund of the paid money, then you can do it within 7 days. if you opened the lid of the jar, then the goods cannot be returned, as this is a food product.
SHIPPING & DELIVERY
We're delivering premium quality honey collected from honey bee farms across the world. The delivery of products is done from 9:00 AM to 6:00 PM (GMT+4:00) we delivered product every day by our courier company.
Shipping fees depend on the area. The best way to find out the shipping charge applicable to your order is to try placing an order. The last page of the checkout process will provide you with the exact shipping cost. The shipping amount of AED 30 will be charged per shipment if you choose to pay using Cash on Delivery payment method for your order.
To determine the applicable shipping rate for items in your Shopping Cart:
1. Select Proceed to Checkout.
2. Select or add your shipping address.
3. Select a shipping speed and select Continue.
4. Select a payment method.
The total shipping cost & cash on delivery fees (if applicable) will be listed under the Order Summary displayed on the right-hand side of the page.
Note: For out of service areas, customers will be required to collect their orders from the courier's hub within the city.